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Resume

Lewis Porter
Author
Lewis Porter
Technical Support Engineer
Table of Contents

Summary #

I am a Microsoft Certified Professional (MCP) with over 10 years of experience in the tech industry. I have a passion for all things technical and a proven track record of providing excellent customer service. I am always eager to learn new things and grow within the tech industry.

In my current role, I use Python daily to simplify tasks, create scripts, and automate processes. I am also proficient in JavaScript and am currently learning GoLang. I am confident that my skills and experience make me a valuable asset to any team.

I am a highly motivated and results-oriented individual with a strong work ethic. I am also a team player and I am always willing to help others. I am confident that I can make a significant contribution to any company.

Skills #

Technical Skills

SaaS, Linux, Windows, macOS, iOS, Microsoft Server, Active Directory, Microsoft Exchange, Office 365, Google Suite, Apache, NGINX, SSL, CDN, AWS, WordPress, LEMP, LAMP, BPMN, Kubernetes, Docker, Elasticsearch, Kibana, Search Engine Optimization (SEO), Slack, Trello, JIRA, Zendesk, Zoom, Salesforce

Development Skills

Python, JavaScript, GoLang, Bash, Git, GitHub, Django, WordPress, Selenium, REST APIs, SQL, NoSQL, RDBMS

Soft Skills

Communication, teamwork, problem-solving, time management, critical thinking, organisation, stress management, adaptability, creativity, resourcefulness, openness to criticism

Employment History #

  1. Axonius Inc

    JUN 2023 - PRESENT

    Technical Support Engineer

    REST APIs · Amazon Web Services (AWS) · Docker Products · Networking · Python · Linux · Python (Programming Language)

  2. Camunda Ltd

    OCT 2021 - MAY 2023

    Technical Support Engineer (Cloud SME)

    Programming Languages · Windows · REST APIs · System Administration · Troubleshooting · Google Cloud Platform (GCP) · Microsoft Azure · Amazon Web Services (AWS) · Elasticsearch · Camunda BPM · Kubernetes · Docker Products · Networking · Technical Support · Python · Bash · Linux · Python (Programming Language) · Customer Service

  3. Vualto Ltd by JW Player

    JAN 2019 - SEPT 2021

    Technical Support Engineer

    Programming Languages · Windows · REST APIs · Office 365 · System Administration · Troubleshooting · Amazon Web Services (AWS) · WordPress · Google Analytics · IT Operations · Networking · Technical Support · Python · Windows Server · Bash · Linux · Python (Programming Language) · Customer Service

  4. Amitech IT

    JUL 2015 - AUG 2018

    Technical Support Engineer

    Windows · Office 365 · System Administration · Troubleshooting · IT Operations · Networking · Technical Support · Windows Server · Microsoft Office · Active Directory · Customer Service

  5. Achievement Training

    JUN 2012 - JUN 2015

    IT Technician

    Windows · System Administration · Troubleshooting · IT Operations · Networking · Technical Support · Windows Server · Microsoft Office · Active Directory · Linux · Customer Service

Education #

Microsoft - Certifications

  • Installing and Configuring Windows 10 (70-698)
  • Networking Fundamentals (98-366)

Google - Certifications

  • Google Analytics for Beginners

SoloLearn - Certifications

  • Python Core
  • SQL Fundamentals
  • JavaScript

LinkedIn Learning - Course Certifications

  • Python Object-Oriented Programming
  • DevOps Foundations: Site Reliability Engineering
  • Hands-On Introduction: Go
  • Learning Docker
  • Learning Kubernetes
  • Learning Git and GitHub

Other - Certifications

  • Full Clean Driver’s License
  • StorageCraft Certified Engineer
  • Sophos Central Fundamentals Certified Engineer
  • ESET ERA v6 Technical Training

Achievement Training - Courses

  • Level 3 Diploma in IT Professional Competence
  • Level 3 Diploma in Customer Service
  • Level 3 Diploma in IT Users
  • Level 2 Functional Skills English
  • Level 2 Functional Skills ICT

Languages #

  • English (native)
  • Bulgarian (native)

Download #

You can view my resume directly via Google Docs or download the PDF version below!

View In Docs   Download Resume